Refunds
Shipping Options
Rewards Points
E-Gift Certificates
Classes
Sales Tax
Damaged or Broken Orders
Edible food products, oil, and vinegar products are non-refundable. All other products, please contact the store for individual details. Shipping and handling is the responsibility of the purchaser for returns except in cases with fault by the shipper.
Shipping options will be presented on checkout
Shipping outside continental United States (i.e shipping to Hawaii, Alaska, Puerto Rico) - Unfortunately, we are not able to ship outside the continental United states at this time.
Residents outside the continental States but wish to pickup: If you are a resident from outside the Continental United States and wish to pick up in store or at one of our events, please use the following Shipping (not billing) address: 7945 Santa Fe Drive, Overland Park, KS 66204
750 mL bottle sizes - We are unable to "ship to address" for bottle sizes of 750 mL. Orders for "pickup in store" are still allowed for bottle sizes of 750mL. If a "ship to address" order includes a bottle size of 750 mL, we will contact you via email or phone to discuss options. Please allow 1-3 business days to establish contact. Thank you.
In Store and Event Pickup - Call or order online. Please allow 1-2 hours for fulfillment after store opening on an open business day. For events, such as Farmers' Market, orders must be placed no later than 2 hours prior to store closure on the preceding open business day. You will receive an email when the order is ready.
Shipping - Standard $15 flat rate. Orders $100 and above are free. Expect one day for fulfillment then 1-3 days for USPS priority mail.
A note about your online orders
*You will receive several e-mails through your ordering process. You should receive an initial confirmation e-mail within the first 5 minutes of completing your order. If you DID NOT receive a confirmation email, two things may have happened. Your credit card may have been declined or you navigated away from the payment screen before the order was completed. Please call us if this happens.
*You will also receive an e-mail indicating that your order has been filled and is "awaiting shipment" (for deliveries and shipments) or "awaiting pickup" if you are picking up curbside.
*You will receive a final e-mail saying your order has "Shipped" and this email will be sent for ALL orders (pickup, delivery or shipment).
Rewards points and online orders
We have had many questions about loyalty points thru online orders. Currently our store point of sale system and our online system are two separate companies and there is no automatic transfer of individual sales between the two. We are researching methods which make online a rewarding system for our valuable customers. We apologize for this inconvenience.
Gift certificates available online
Did you know E-Gift certificates can be purchased online and sent via email to another individual? That’s right, click in the upper right corner to purchase, redeem, or check your balance! Please note that e-gift certificates purchased on-line can ONLY be redeemed online. Of note, in store pickup is available on this web site as a shipping option if you desire to visit the store. If you wish to purchase an in store "paper" gift certificate, we welcome you in person. Thank you for your purchase.
Overland Park, KS (913) 649-7900 ; 7945 Santa Fe, Historic Downtown Overland Park
Topeka, KS (785) 272-7700 ; 2900 SW Oakley Ave, Brookwood Shopping Center
Sales Tax on purchases
If a sales tax was not applied on your order, you may be required to report your internet (e-commerce, on line) purchase to local or state authorities dependent on your location. The invoice and/or receipt provides purchase notification and amount. Please reference your local and state tax authority.
Class Policies
All class purchases made at The Tasteful Olive are non-refundable. In addition, our class policy requires a minimum number of participants to be met. If the minimum requirement is not reached, rest assured that we will issue a refund promptly. We strive to offer exceptional culinary experiences and value your understanding of this policy.
Damaged or Broken Orders
If you receive your order damaged or broken please let us know by emailing us at info@thetastefulolive.com, and we will be happy to replace the item/items in question for free. In order to do so, we need you to include in your email any photographic proof of the damaged products. If this has happened to you, we truly apologize for the inconvenience and we hope it will not happen again in the future.